FAQ

Getting started at Old Havana Casino is designed to be a quick and simple process. First, navigate to our website and locate the 'Sign Up' or 'Register' button, usually prominently displayed. Clicking this will open the registration form. You'll need to provide some basic personal information, such as your name, date of birth, email address, and preferred currency (USD is supported). You'll also create a unique username and a secure password for your account. Accuracy is key here, as this information is used for account verification later, especially during withdrawals. Once the form is complete, you may need to verify your email address by clicking a link sent to your inbox. After these steps, your account is typically ready to go! You can then make your first deposit, claim a welcome bonus using codes like HAVANA200 or HAVANA250, and begin exploring our extensive game library provided by Real Time Gaming.

Old Havana Casino offers a fantastic range of bonuses to enhance your gaming! New players are greeted with compelling welcome offers. For instance, you can use code HAVANA200 for a 200% match up to $2,000, suitable for slots and keno with a 30x wagering requirement (deposit + bonus). Alternatively, code HAVANA250 grants a 250% match up to $1,250 on a $25+ deposit, carrying a 45x playthrough. There's also HAVANA150 for a 150% bonus up to $3,000 with 40x wagering. Beyond welcomes, we regularly feature reload bonuses (like 200% on Mondays), weekly cashback offers (up to 20%), free spins promotions tied to specific games, and special deals for holidays or payment methods like Bitcoin. Always check the specific terms, as wagering requirements and eligible games can vary. Max cashout limits might also apply, particularly for no deposit offers. Explore our promotions page regularly!

Old Havana Casino occasionally offers No Deposit Bonuses (NDBs), allowing you to try games without risking your own funds! These often come as free chips or free spins. While not always 'secret', finding active codes might require checking our promotions page, affiliate review sites, or promotional emails. For example, codes like FREE25 ($25 Bonus, 80x wagering, $125 max cashout) or HND24 (25 Free Spins, 70x wagering, $100 max cashout) have been available previously. NDBs typically come with specific terms: higher wagering requirements (often 70x or more) and a maximum amount you can withdraw from winnings (e.g., $100-$150). Sometimes, a small verification deposit (like $50, potentially wagered 5x) might be needed before cashing out NDB winnings, as noted in some past promotions. Keep an eye out for these valuable offers, but always read the associated rules carefully before claiming.

Absolutely! Managing your funds at Old Havana Casino is designed for both ease and security. We support a variety of trusted payment methods for deposits, including major credit cards like Visa and MasterCard, popular e-wallets such as Neteller, and convenient options like ACH, Gift Cards, InstaDebit, Money Orders, and even Bitcoin for crypto users. Deposits are generally processed quickly, allowing you to start playing almost immediately. For withdrawals, options typically include Check via Mail, Courier Cheque, ACH Direct Deposit, Neteller, and Bitcoin. Withdrawal times vary depending on the method chosen, with e-wallets and Bitcoin often being faster than checks. Security is paramount; we use encryption technology to protect your financial transactions. Please note that before your first withdrawal, you'll likely need to complete an account verification process, which might involve submitting identification documents. Occasionally, a minimum deposit might be required to verify the account for payouts.

Old Havana Casino is committed to providing a legitimate and fair gaming environment. We operate following industry standards to ensure transparency and player protection, although specific licensing details should be confirmed directly on our site or via support. Our games are powered by Real Time Gaming (RTG), a well-respected software provider in the online casino industry known for its reliable and fair games. RTG utilizes Random Number Generators (RNGs) to ensure that game outcomes are truly random and unbiased, providing a fair chance of winning for all players. Furthermore, we employ robust security measures, including SSL encryption, to safeguard your personal and financial data, ensuring all transactions and communications are protected. We aim to build trust through fair play, secure operations, and responsive customer service, contributing to a positive reputation among players. For more insights, you can check out reviews like the one found on our associated review page.

We prioritize excellent customer support at Old Havana Casino. If you have any questions, encounter an issue, or need assistance with anything related to your account, bonuses, or gameplay, our dedicated support team is ready to help. You can reach us through multiple convenient channels. For immediate assistance, you can call our Toll-Free number for USA and Canada: 1-888-222-3098. If you prefer written communication or have a less urgent query, you can send an email to support@oldhavanacasino.eu. Our support team is trained to handle a wide range of inquiries efficiently and professionally. We strive to provide timely and helpful responses to ensure your experience remains smooth and enjoyable. Don't hesitate to contact us whenever you need support – we're here for you!