Terms and Conditions

These platform rules govern access to and use of Old Havana Casino’s website, player accounts, games, promotions, and related services. By registering, logging in, or using any part of the site you agree to follow these conditions of use. This page sets out the main rules, rights, and responsibilities that apply when you play, deposit, claim bonuses, or otherwise interact with Old Havana Casino.

Who may use the platform

Old Havana Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play. It is your responsibility to confirm that online gambling is lawful where you are located. The operator may restrict access from certain countries, regions, or locations at any time.

Account registration

When you create an account with Old Havana Casino you agree to provide accurate, complete, and current information. Accounts must be registered in the name of the actual player. Each person may only hold the number of accounts permitted under the account rules set by the operator. You may be asked to update your details if information changes.

Identity checks and verification

To protect players and meet regulatory requirements, Old Havana Casino may request documents or information to verify identity, age, address, payment method ownership, or other account details. Typical verification steps include a government-issued ID, proof of address, and proof of payment method. Verification requests should be responded to promptly. Until identity is verified, certain account functions may be limited.

Using your player account

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Accounts are personal and may not be shared, transferred, or used on behalf of another person. If you suspect unauthorized access, contact support right away. The operator may require you to change passwords or take other actions to protect your account.

Deposits, withdrawals, and balances

Old Havana Casino accepts a range of payment options, subject to availability and eligibility. Available methods include ACH, American Express, bank transfer, InstaDebit, MasterCard, money order, Neteller, and Visa. The site operates in United States dollars.

Processing times, limits, and fees depend on the chosen method and may vary. Withdrawal requests are subject to review, and the operator may apply reasonable checks before approving transactions, including identity verification and document checks. Pending or completed transactions may be paused, adjusted, or reversed where required to comply with these rules or applicable laws.

Bonuses and promotions

Promotional offers, free chips, free spins, deposit matches, cashback, and loyalty rewards are subject to additional bonus terms that always take precedence for that offer. Examples of current promotions and key conditions include:

• Havana200 — 200% match up to $2,000, wagering requirement 30x, bonus code Havana200.
• Havana250 — 250% match up to $1,250, minimum deposit $25, wagering requirement 45x, bonus code Havana250.
• Havana150 — 150% match up to $3,000, wagering requirement 40x, bonus code Havana150.
• $50 No Deposit Bonus — $50 free chip, wagering requirement 70x, eligible games: slots, keno, scratch cards, valid 30 days, bonus code HAVANA50FREE, typical max cashout $100.
• 50 Free Spins — 50 free spins, wagering requirement 30x on winnings, eligible on selected slot games, valid 7 days, minimum deposit $20, bonus code SPINHAVANA.
• Weekend Reload — 100% match up to $500, wagering requirement 35x, available Friday through Sunday, minimum deposit $30, bonus code WEEKENDRELOAD.
• Weekly Cashback — 15% cashback on net losses, wagering requirement 10x, calculated Monday through Sunday.
• Loyalty Free Chips — $25 free chip for loyalty members, wagering requirement 50x, valid 14 days, bonus code LOYALTYCHIP.

These examples illustrate common terms such as eligibility, wagering requirements, time limits, game restrictions, and maximum conversion or withdrawal limits. Bonuses are generally non-sticky, and many offers require you to opt in or add a bonus code at the cashier. Some offers are automatic. Always review the specific bonus terms and the applicable conditions on the promotion page before claiming a bonus. All offers are subject to change or removal.

Game availability and service access

Old Havana Casino aims to provide a wide selection of slots, blackjack, roulette, video poker, craps, and live dealer games, supplied by its software partners such as Real Time Gaming. Game availability may vary by device, region, or time. Maintenance, software updates, or technical issues can result in temporary unavailability, restrictions, or changes to game content, pay tables, or functionality. The operator may add, remove, suspend, or limit games, features, or promotions without prior notice.

Fair play and prohibited behavior

To keep play fair for everyone, players must not:

• Use the site for unlawful purposes or provide false information.
• Engage in fraud, collusion, or chargeback abuse.
• Attempt to manipulate games, systems, or promotions.
• Use bots, scripts, or other unauthorized software or automated methods.
• Share accounts or permit another person to use your account.

If we reasonably believe the account has been used in breach of these expectations, the operator may take action described below.

Restricted conduct and operator rights

Old Havana Casino may, where reasonably appropriate, refuse service, limit access, suspend bonuses, withhold promotions, freeze transactions, or close accounts where there is suspected rule breaking, incomplete verification, payment issues, or other misuse. Actions will be proportionate and guided by the need to protect players, comply with law, and maintain platform integrity. The operator will notify you of reasons for action where possible and provide information about how to resolve disputes.

Errors, display mistakes, and technical issues

System errors, display mistakes, incorrect balances, pricing issues, bonus misapplications, or game malfunctions may occur from time to time. The operator reserves the right to correct obvious mistakes and to deal with technical errors in a fair and reasonable way. Wagers placed during a known malfunction may be voided. If an incorrect balance or payout is identified, the site may adjust the account balance to reflect the correct amount after investigation.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. Old Havana Casino provides responsible gaming tools and options that may include deposit limits, time limits, cool-off periods, session reminders, and self-exclusion. Players are encouraged to use these tools and to seek help if gambling stops being fun. For support with problem gambling, please consult relevant services in your area.

Intellectual property

All site content, including design, text, images, software, and trademarks, is owned by Old Havana Casino or its licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission from the operator.

Third-party providers and linked services

Some games, payment systems, and technical services are provided by third parties. These services are subject to their own operational limits and availability. Links to external sites are provided for convenience; the operator is not responsible for third-party content or services.

Limitation of liability

Old Havana Casino is not responsible for losses or damages arising from events beyond its reasonable control, including technical interruptions, third-party failures, unsupported devices, force majeure, or user error. Liability for direct losses caused by the operator will be limited to the extent permitted by applicable law. The operator will not be liable for indirect, special, or consequential losses.

No guarantees—service is provided as available

The website, games, and services are provided on an “as is” and “as available” basis. While the operator aims for reliable service, uninterrupted access, constant availability, and error-free operation cannot be guaranteed.

Changes to these rules

Old Havana Casino may update these service terms from time to time. The latest version posted on the site will apply from the date it is published, unless otherwise stated. We recommend checking this page periodically to stay informed of any updates.

Related policies

You may also need to read other site policies, including our Privacy Policy, responsible gaming information, bonus terms, and anti-money-laundering and know-your-customer policies. These documents work together with the service terms to define your rights and obligations. For more about the brand, see our main page.

Contact information

If you have questions about these rules, account issues, or need help, contact Old Havana Casino support. Available channels include live chat on the site, email at support@oldhavanacasino.eu, and toll-free phone support in the United States and Canada at 1-888-222-3098. Customer support can help with verification requests, transaction questions, and how to apply bonus terms.

A final note

These account rules are intended to set clear, fair expectations for using Old Havana Casino’s website and services. By continuing to use the platform you confirm acceptance of these conditions and any related policy pages. If you do not agree, please refrain from using the site and contact support for help with account closure.